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  • Refund Policy

    Buyer may apply for a refund for an item purchased subject to the terms and conditions in this Refund Policy and Soldgo's Terms of Service.

    Soldgo will endeavour to assist Users in dealing with certain conflicts which may arise during the course of a transaction. However, before reaching out to Soldgo for a refund, Users are encouraged to communicate with each other privately to resolve their differences first. Should the dispute becomes a more serious issue, Users may approach their relevant local authorities to assist them to resolve the conflict.

    Rights of Seller

    When Soldgo receives an application from Buyer for the refund of an item, Soldgo will notify Merchant in writing via email. Merchant may respond to Buyer’s application according to the steps provided by Soldgo in the written notification within the recommended time frame.

    In case there is no response from the Merchant, Soldgo will assume that Merchant has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Merchant. Soldgo will review each Merchant’s response case-by-case and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Merchant.


    Buyer will only be refunded after Soldgo has received the confirmation from Merchant that Merchant has received the returned item. Refund will only be in the form of Soldgo Points only.

    In the event where Soldgo does not hear from Merchant within a specified time, Soldgo will be at liberty to refund the applicable sum to Buyer without further notice to Merchant. 

    Communication Between Buyer and Seller

    As a gentle reminder, Soldgo encourages Users to communicate with each other in the event where problem arises in a transaction. As Soldgo is an e-commerce platform for Users to buy and sell, Buyer should contact Merchant directly for any issue relating to the Item purchased.

    Last Updated: 30 December 2019